1. Scope and APP Compliance
This Privacy Policy describes how Melbourne Tutoring Services collects, holds, uses, discloses, and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal Information We Collect
Depending on your use of the platform, we may collect:
- Name, email, phone number, and suburb/location.
- Student details such as year level, subjects, and learning goals.
- Tutor profile details including qualifications and teaching experience.
- For tutors: identity verification information, Working With Children Check (WWCC) number/status, and supporting identification details.
- Booking, payment, and transaction records.
- Customer support communications and platform messages.
- Technical information such as IP address, browser/device data, and analytics events.
3. How We Collect Information
We collect information directly when users:
- Register, submit forms, or create listings.
- Book sessions or make payments.
- Contact support or communicate through the platform.
- Interact with our website and cookies/analytics tools.
4. Why We Use Personal Information
We use personal information to:
- Operate the marketplace and match students with tutors.
- Process bookings, payments, and customer support requests.
- Maintain safety, compliance, and fraud prevention controls.
- Improve platform performance and user experience.
- Comply with legal and regulatory obligations.
5. Children's Privacy
Users under 18 years of age must have parent or legal guardian consent. Parents/guardians are responsible for information submitted about minors and for supervising in-person tutoring arrangements.
6. Disclosure of Personal Information
We may disclose personal information to:
- Tutors and students/parents where needed to arrange sessions.
- Payment processors and trusted technology vendors.
- Identity verification, security, and fraud prevention providers.
- Professional advisers, auditors, regulators, and law enforcement where required by law.
7. Data Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We retain information only for as long as reasonably necessary for service delivery, dispute handling, and legal compliance, then securely de-identify or destroy it where appropriate.
8. Access and Correction
You may request access to personal information we hold about you and request correction if it is inaccurate, incomplete, or out of date. We may need to verify your identity before processing requests.
9. Complaints
For privacy concerns or APP complaints, contact us first so we can investigate and respond. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact
Privacy enquiries can be sent to:
Email: [email protected]